Verizon 911 Outage in SLO Restored
updated: Mar 08, 2017, 9:20 AM
Update by the San Luis Obispo County Sheriff's Department
9:17 am, March 8, 2017
On 03-07-17, the San Luis Obispo County Sheriff’s Office was notified by e-mail that Verizon Wireless was unable to provide 911 service to Verizon Wireless
customers in San Luis Obispo County. The Sheriff’s Office worked closely with Verizon Wireless to find a work-around for 911 calls from their customers until the
system could be restored. While the system was being repaired, Verizon Wireless 911 calls were routed to non-emergency business lines at the Sheriff’s Office and
the California Highway Patrol. The Sheriff’s Office also coordinated with the San Luis Obispo County Office of Emergency Services to notify cellular telephone
users that a 911 problem existed. According to Verizon Wireless, the outage affecting Enhanced 911 started on 03-07-2017 at 0108 hours and ended on 03-08-
2017 at 0151 hours. Affected public safety answering points were: CSU Cal Poly Police Department, Atascadero Police Department, Grover Beach Police
Department, Pismo Beach Police Department, San Luis Obispo Sheriff’s Office, San Luis Obispo Police Department, and the Paso Robles Police Department. The
Arroyo Grande Police Department and Morro Bay Police Department were also affected but not listed because their dispatch services, including 911 calls, are
provided by the Sheriff’s Office. The Verizon Wireless 911 system appears to be working properly at this time and there have been no reported problems. Verizon
Wireless is still investigating the circumstances to determine the root cause of the problem.
Source: San Luis Obispo County Sheriff's Department
11:12 am, March 7, 2017
On 3-7-17, the Sheriff's Office was notified by email that Verizon is unable to provide 911 service to residents of San Luis Obispo County. At this time, the State
911 system and Verizon are aware of the issue and are working to correct it. There is no estimate as to when this issue will be resolved. The Sheriff's Office is
recommending Verizon customers, who need emergency assistance call the fire department or law enforcement agency directly. It's also recommend those
Verizon customers look up the numbers of those agencies and have them handy in case an emergency arises. The County Office of Emergency Services has an
information-only line that is available at 805-543-2444. The Sheriff's Office will continue to provide updates to this situation as available.
Comments in order of when they were received | (reverse order)
2017-03-08 09:35 AM
Sounds like the backup plan worked well, what more can we ask for, things happen. It cracks me up that they were notified of the problem by email
2017-03-08 10:43 AM
How can an "outage" be restored?
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